Professional Standards

Filing an Arbitration Complaint
The following information and form will assist you in filing an Arbitration complaint. If you need help or have other questions, contact Pam Barnes, Professional Standards Administrator at (925) 730-4074 or pamb@bayeast.org.

In order for a Professional Standard panel to review and award on an arbitration (monetary) matter, Arbitration Complaint form (A-1) must be filled out and returned to the Association.

In filling out the Arbitration form (A-1), please note the following:

• Write in the name(s) of the respondent (the person against whom the complaint is made).You MAY include the name of the Responsible Broker or Participant.
• Write in your name as the complainant.  Broker must join the complaint as a complainant as the arbitration will not be processed with the salesperson as the sole complainant.
• Be sure to submit your check for $500 payable to Bay East Association of REALTORS®.The arbitration will not be processed without the filing fee.
• Attach a typed statement and documentation supporting the case.  This will be marked "Exhibit 1" (Documentation may include copies of contracts, deposit receipts, written communication, supporting evidence).
• Mail to: Bay East Association of REALTORS®, Professional Standards Dept. 7901 Stoneridge Drive, Suite 150, Pleasanton, CA 94588

Once all the necessary information is received by the Association, a copy will be forwarded to the respondent(s) requesting a reply.  Upon receipt of the reply you will be sent a copy.You will be notified by mail once a hearing date and panel have been identified.

If you have any further questions, please do not hesitate to call Pam Barnes at (925) 730-4074.